Tool · Chapter 14: Treat Your AI Well
Three-step Listening
Show you understand. Find common ground. Then explain the disagreement.
Describe the other position well enough for its author to recognise it. Identify genuine agreement, then explain where you differ. This discipline gives disagreement a clearer starting point and reduces the time spent arguing with a position nobody holds.
The book explains Three-step Listening in chapter 14, Treat Your AI Well.
Related
More to try
Get a note when I add reader material.
The stories and context behind Three-step Listening are in chapter 14 of the book.
Preorder the book